Coming Soon: A New Mobile Banking Experience

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Coming Soon: A New Mobile Banking Experience

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What to Expect

Our new online banking experience will give you a fresh way to manage your accounts and take care of your everyday banking needs.

You’ll be able to:

  • View your account balances and transaction history
  • Transfer money between accounts
  • Manage your bill payments
  • Deposit checks using mobile deposit
  • Access your account from your computer or mobile device
  • Manage your debit cards and other banking tools
  • Set up and manage alerts
  • And more

The way you access and manage your accounts is changing, but our commitment to you isn’t.

As we transition to our new online banking experience, some features may look different or have a new location. We’ll provide the information and resources you need to make the move as smooth as possible.


We’re Here to Help!

We understand that changes to the way you access your accounts can bring questions. Our team will be available to help you throughout the transition.

For assistance, please:

Call: Customer Care 800-782-0521

Hours:

    • Monday-Friday 7 a.m. to 7 p.m.
    • Saturday 8 a.m. to 5 p.m.
    • Sunday 9 a.m. to 3 p.m.

Or stop by any Midwest Heritage branch. Additional staff will be available during the conversion to assist you. Please check our location page for local branch & ITM hours.

Additionally, our Carroll and Coon Rapids branch lobbies will be open Saturday, November 14 from 7:30am-Noon.

The Transition Timeline

Currently, our target date for conversion is November 13th – 15th. Here are the steps you can take to prepare yourself prior to the transition.

Frequently Asked Questions

We’re introducing a new online banking experience to provide our customers with a modern, convenient way to manage their finances.

We know changes to something you use regularly can take some getting used to, which is why we’re dedicated to providing information and resources throughout the transition to make it as smooth as possible.

The new online banking experience will be available beginning Monday, November 16.

We’ll communicate important dates and instructions leading up to the transition.

After the transition, if you were enrolled in SavvyMoney or Zelle, you will need to reenroll in those features.

No. Your existing account numbers will remain the same.

What You’ll Need to Do Beginning Monday, November 16

When the new online and mobile banking experience becomes available, there will be a few steps you will need to complete.

Log In to Your New Online Banking Experience

  • Beginning Monday, November 16, visit midwestheritage.com or download the new mobile banking app, Midwest Heritage Personal, from your preferred app store.
  • Your username will be the same as your current online banking username.
  • For your first login, you’ll need to use the temporary password we’ve sent you and then you’ll be prompted to set up a new password.
    • You will need to confirm your identity through a phone or text verification process.


Review Your Online Banking Experience

  • Your statement preferences will remain the same as your current settings. In the new platform, you can also select electronic delivery of your annual tax documents.
  • Account nicknames will carry over into the new environment.
  • Existing Zelle® users will need to re-enroll after logging in to the new platform.
    • Navigate to “Move Money” and then “Send Money with Zelle®” to enroll and use.
  • Your Bill Pay information will transfer to the new system. We recommend reviewing your payees and scheduled payments to make sure everything appears as expected.
  • Internal scheduled funds transfers will carry over.
  • External transfer account will need to be reestablished and any applicable transfers rescheduled.
    • If you have connected external accounts through Linked Accounts in your current online banking environment, you will need to reconnect these accounts in Personal Finance within the new environment.
  • If you have enrolled in credit monitoring through Credit Score in your current online banking environment, you will need to re-enroll in this service through “Credit Insights” on the new platform.
  • The first time you use Mobile Deposit in the new platform, you will be asked to review and accept the service terms.
  • You will need to re-enroll and set up your alerts & debit card controls.

Still Have Questions?

800-782-0521
800-782-0521
EMAIL US
EMAIL US